Privacy Policy

Effective Date: 16 September 2025

Who We Are

Our website address is: https://televet.uk.
We are an online veterinary consultation service that connects pet parents with trusted, top-rated veterinarians through secure video consultations.

Information We Collect

Consultation Information

When you book a consultation, we may collect:

Your name, email address, and contact details
Pet details (name, species, breed, age, weight, medical history)
Your consultation concerns and questions
Payment details (handled securely through third-party processors)
Video consultation recordings (for service quality and veterinary record-keeping)

Website Usage Data

We collect data about how you interact with our website, including:

IP address and browser information
Pages visited and time spent
Referral sources and search terms used
Device and browser type

Analytics and Tracking

Clicky Analytics

We use Clicky Analytics to understand how visitors use our site. Data collected includes pages viewed, time on site, and general location (country/region). This helps us improve our services. Learn more at Clicky Privacy Policy.

Other Tracking Technologies

We may use cookies and similar tools to:

Improve your browsing experience
Remember preferences
Analyze performance

Media

If you upload images (e.g., of your pet), please avoid including location data (EXIF GPS). Visitors may be able to download and extract location information from uploaded images.

Cookies

Comments: If you leave a comment, you can choose to save your details in cookies for convenience. These last one year.
Login Page: A temporary cookie checks if your browser accepts cookies. It contains no personal data and is removed when you close your browser.
Login Sessions: Login cookies last two days. If you select “Remember Me,” they persist for two weeks. Screen preference cookies last one year.
Article Editing: A cookie is saved when you edit/publish an article, containing only the post ID. It expires after one day.

Video Consultations and Third-Party Services

Zoom Integration

Consultations are conducted via Zoom. Zoom’s Privacy Policy applies when you use their platform.

Consultation Records

Some consultations may be recorded for training, quality assurance, and veterinary record-keeping. Recordings are stored securely and only accessible to authorized personnel.

Embedded Content

Articles on this site may include embedded videos, images, or other content from external sites. These sites may collect data, use cookies, or track interactions in the same way as if you visited them directly.

Who We Share Your Data With

Veterinarians: To provide professional guidance, your consultation information is shared with the veterinarian you meet with.
Service Providers: We work with trusted third parties who help us operate, including:
- Payment processors
- Email service providers
- Cloud storage providers
- Analytics platforms (e.g., Clicky Analytics)
Legal Requirements: We may share data when required by law, regulation, or legal process, or to protect our rights, property, or safety.

If you request a password reset, your IP address will be included in the reset email.

International Data Transfers

If you are located outside the United States, your personal information may be transferred to and processed in the U.S. By using our services, you consent to this transfer.

Data Retention

Consultation records & reports: 7 years (to comply with veterinary record-keeping standards)
Comments: Stored indefinitely
User accounts: Retained while active and for a reasonable period afterward
Analytics data: 26 months
Payment data: We do not store card details—this is handled by secure payment providers

Registered users may view, edit, or delete their personal information at any time (except usernames). Administrators can also view and edit user information.

Your Rights

You have the right to request:

Access: A copy of the data we hold about you
Correction: Updates to incorrect data
Deletion: Removal of your personal data (subject to legal obligations)
Portability: A copy of your data in a machine-readable format
Objection: To certain types of processing

To exercise these rights, please contact us at [insert contact email].

Data Security

We use technical and organizational measures to protect your data. However, no method of online transmission or storage is completely secure.

Where Your Data Is Sent

Visitor comments may be checked via automated spam detection.
Consultation data is processed on secure U.S. servers and may be accessed only by veterinarians and authorized staff.

Children’s Privacy

Our services are not designed for children under 13. We do not knowingly collect personal information from children under this age. If you believe your child has provided information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised effective date. We encourage you to review it periodically.

Contact Information

If you have questions about this policy or how we handle data, please contact us via our Contact Page.

This Privacy Policy was last updated on 16 September 2025.